Royal Bank of Scotland will soon launch a customer pilot of Luvo, a chat bot taught to answer customers' questions in near-real time and route more complex requests to advisers using IBM Watson Conversation.
source http://www.americanbanker.com/news/bank-technology/royal-bank-of-scotland-to-launch-chat-bot-with-ibm-watson-1091765-1.html
No comments:
Post a Comment